Floyd's 99 Barbershop

Client Service - Front Desk - (CSC)

Job Locations US-MD-Annapolis
Front Desk
Position Type
Regular full or part time


Floyd's 99 Barbershop is looking for a Customer Service Coordinator to join our team. Are you an outgoing, customer-focused multi-tasker? If so, we would love to speak with you! 


What's in it for you? 


  • Hourly pay of $14-15.50/hour 
  • Monthly bonus potential 
  • Full health benefits for full-time employees (Medical, Dental, Vision)
  • Employee Assistance program (discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more)
  • Ongoing opportunity for growth 
  • Fun and relaxed environment where individuality is not only embraced, but celebrated
  • Free Services monthly
  • Discounts on product
  • Locations nationwide should you ever want or need to relocate

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Customer Service Coordinator Responsibilities: 


  • Answer shop phones, make reservations, answer questions regarding our services, quote wait times, and take necessary messages for staff
  • Communicate service pricing, providing quotes, and upselling retailing and services as needed
  • Participate in company initiatives and ongoing promotions
  • Provide a high level of support and customer service for clients & team members 
  • Follow all cash handling procedures when counting cash for opening and closing shifts and creating deposits for the banking process
  • Maintain the organization of the front desk at all times
  • Perform cleaning duties throughout shift to ensure company brand standards
  • Ensure shop equipment and supplies are stocked and organized
  • Assist with retail presentation and stocking


Customer Service Coordinator Qualifications: 


  • 2+ years of experience in a customer facing role within Retail, Hospitality, or the Beauty Industry is required
  • Experience in a fast-paced environment
  • Strong desire to help others and team-focus
  • Excellent phone and in-person communication skills with both clients and coworkers
  • Ability to organize, prioritize, and follow up effectively
  • Ability to work a flexible schedule; including nights and weekends
  • Critical thinker who can maintain confidentiality, be concise, and very detail-oriented


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